How are tapes converted to a digital file?
Tapes are run through a VCR and connected through an editing program to create a digitalized recording, which is reviewed and finalized.
What if a tape does not play or convert properly?
We will try our best to solve the issue, however aged tapes can have defects that will cause them to no longer work – all tapes that are unable to be converted will be refunded or not charged for.
Convert to USB or DVD?
Converting to a USB is ideal for playing on a laptop, computer, TV (with USB ports) and other USB supported devices. The video file can also be easily shared with your friends and family. When ordering online the conversion options are presented on the product page.
A 32GB USB or drive storage is required. This can be provided for a low $12 or you can send one with your tapes. If you’d like to order additional USB copies you can add these to cart by clicking here, or you can simply request at checkout or over email.
Converting to DVD is ideal for if you have any kind of DVD (DVD-R) player, which connects and plays on a TV or computer. One DVD will be needed for each tape. However it may be difficult to copy and share them with friends, so if you’d like to share DVDs you can order additional DVDs by clicking here or through requesting at checkout or over email.
Are tapes edited?
The video footage extracted from the tape is in its raw condition and to its best possible condition, dependent on the tape. No audio or colour is altered in anyway. The only editing that may take place is to remove large periods of “black screens” to save on storage space, and this process ensures there is no other footage on the tape.
What if my tape has mould or is broken?
Tapes in which the quality is impacted by mould or if there is visible mould are cleaned free of charge. We will also attempt to fix broken tapes (e.g. broken tape reel, problems playing, etc.) free of charge.
How does shipping work?
A shipping address is provided on order confirmation, or provided by us over email.
Please ensure your tapes are shipped securely to minimise movement
How are payments made?
Payments are made either via credit/debit card or bank account transfer. These options are presented at checkout.
If choosing bank account transfer, bank account details will be provided upon conversion completion.
Timeframe of Conversion?
Once your tapes are delivered to us, tapes will begin converting either immediately or within 24-48 hours. From there, each tape can take less than a day, to 1-2 days each.
Where are we based?
We’re based at home in Whakatane, Bay of Plenty. Tapes can be securely posted to us, or organised to be dropped off if you’re nearby. You’ll receive the postage address once you’ve placed your order, or when you contact us directly.
How do I place an order?
You can place it through the shop, or you can contact us directly through the contact us section or through our Facebook page.
What counts as a successful conversion?
If a tape has content, being audio or video, regardless of the content it is included in the conversion and charged for.
How do I know which tapes are which?
Tapes are numbered with small labels, which correspond to the tape on file.
E.g. A tape labeled “1” is named “TAPE 1” on the USB stick.