How are tapes converted to a digital file?
Tapes are played through their entirety and captured digitally on our hardware and software. Each tape is quality checked by viewing portions of the video. Once each tape is reviewed and finalised, they are sent back to you along with the digital copy.
How do I place an order?
You can place an order easily online through the shop, or submit a form in the contact us section with your order request, specifications, and any questions you may have.
Convert to USB, DVD or online copy?
Converting to USB is ideal for playing on a laptop, computer, TV (with USB ports), and other USB-supported devices. The MP4 video file can also be easily shared with your friends and family. You will be able to select your preferred conversion option at checkout.
When converting to USB, a 32GB minimum USB storage drive is required. We can provide one for $12, or you can send one with your tapes. You are welcome to order or provide as many USB copies as you need – perfect for sharing with family! Order more copies by clicking here, or simply let us know at checkout or over email.
Converting to DVD is ideal if you have any kind of DVD (DVD-R) player, which connects and plays on a TV or computer. One DVD will be needed for each tape. It may be difficult to copy and share them with friends, so if you’d like to share DVDs, you can order additional DVDs by clicking here or by requesting at checkout or over email.
You may also convert all your tapes to an online copy. Online copy means your tapes are available online to download and share for 30 days following conversion completion. Cost is $1 per tape.
Are tapes edited?
The video footage extracted from the tape is in its raw and best possible condition; however, quality may vary depending on the physical tape’s condition. No audio or colour is altered in any way. The only editing that may take place is to remove large periods of “black screens” to save on storage space, with this process ensuring that no other footage or audio on the tape is removed.
What if my tape has mould or is broken?
Tapes in which the quality is impacted by mould or if there is visible mould are cleaned free of charge. We will also attempt to fix broken tapes (e.g. broken tape reel, problems playing, etc.) free of charge.
How does shipping work?
A shipping address is provided on order confirmation or provided by us over email. You are responsible for the shipping cost to us and the return shipping cost.
Please ensure your tapes are shipped securely to minimise movement
How are payments made?
Payments are made either via credit/debit card or bank account transfer. These options are available at checkout.
If choosing bank account transfer, bank account details will be provided upon conversion completion.
Timeframe of conversion?
Once your tapes are delivered to us, they will begin converting either immediately or within 24-48 hours. From there, we work through about 2 tapes a day. If you need tapes before a specific date, let us know, and we can try to make it happen!
Where are we based?
We’re based at home in Te Aro, Wellington. Tapes can be securely posted to us, or organised to be dropped off if you’re nearby. You’ll receive the postage address once you’ve placed your order, or when you contact us directly.
What if a tape does not play or convert properly?
We will try our best to solve the issue; however, aged tapes can have defects that will cause them to no longer work. All tapes that are unable to be converted will not be charged for.
What counts as a successful conversion?
If a tape has audio or video, regardless of the content or the length, it is included in the conversion and charged for.
How do I know which tapes are which?
Tapes are labelled and numbered, which correspond to the tape on file.
E.g., a tape labelled “1” is named “TAPE 1” on the USB stick.